Technical Support Specialist / Systems Engineer

Location: Melbourne, FL

Department: Support Center

Type: Temporary

Min. Experience: Experienced

Job Location: Florida, Melbourne area

Type: Temporary, Part-Time. Mon-Fri

Start Date: Immediately

Clearance Required: None

The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment. 

Primary Roles and Responsibilities:

  • Respond to service requests submitted to our managed services department 
  • Resolve various server, desktop and network level issues 
  • Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages 
  • Plan, execute and deploy workstation, server and cloud solutions 
  • Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support 

Job Requirements and Qualifications:

  • Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills 
  • Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials. 
  • Configure and troubleshoot Windows 8, Windows 10 and Mac OS X. 
  • Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
  • Experience administering Microsoft Office 365 
  • Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense 
  • Ability to manage outside vendors to resolve client service requests 
  • Ability to troubleshoot computer and peripheral hardware issues 
  • Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines 
  • Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
  • Experience working within a managed service provider environment 
  • Experience working with ConnectWise Automate and ConnectWise Manage a plus

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

  • Competitive salaries, 401k matching, performance-based merit reviews and bonus programs, including referral bonuses
  • Medical, dental and vision benefits
  • Life insurance policy, STD and LTD 100% paid by MainSpring
  • Paid time off for vacation, personal/sick leave, marriage leave (1 week), maternity and paternity leave (2 weeks), for eligible full-time employees
  • Professional development opportunities, training and certifications when required, computer purchase assistance, tuition reimbursement program
  • Recognition programs, including monthly kudos, Employee of the Quarter and annual presidential awards for MainSpring employees who best represent MainSpring

Founded in 1993, MainSpring is headquartered in Frederick, Md., with offices in Florida, Ohio, Washington and Wisconsin. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

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Do you have 4 years of experience in IT with a customer service background?*
Do you have hands-on experience with Windows Server 2012 and above?*
Do you have experience with Microsoft Office 365?*
Have you worked in a Managed Service Provider (MSP) environment?*
Do you have Tier2-Tier3 level experience with AD, DNS, DFS, GP/GPP, & IIS?*
Do you hold current IT certifications (Microsoft, CompTIA, Cisco, etc.)?*
Do you have hands on experience with ConnectWise Automate or ConnectWise Manage?*
Do you have working knowledge of SonicWALL?*
Do you have working knowledge of pfSense?*
Do you have hands-on experience working within Azure or AWS virtual environments?*