Tier 2 Field Engineer - MSP

Location: Washington DC Metro Area, DC

Department: Professional Services

Type: Full Time

Min. Experience: Experienced

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area)

Job Location: DC Metro Area

Type: Fulltime, Mon-Fri

Number of Openings: 1

Start Date: Immediately

Clearance Required: None

MainSpring, Inc. is looking for an experienced and forward-thinking Tier 2 Field Engineer - MSP to join our team. The position requires a well-rounded individual who can work independently, remotely and at client sites, consulting, implementing, and managing a wide variety of technical solutions. Excellent interpersonal communication and time/project management skills are required. This role is also responsible for the upkeep, configuration and reliable operation of individual and multi-user computer systems for both internal and external clients. If you are someone who maintains a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues, look no further!

Primary Roles and Responsibilities:

  • Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses, non-profits, government agencies) on client sites in the DC-MD-VA metro area
  • Troubleshoot and resolve varying IT related issues requiring an onsite presence to remediate. Issues may include, but are not limited to, VoIP support, firewall and network equipment, virus/malware cleanup, workstation boot issues, etc.
  • Assist project engineers with new client onboardings

Job Requirements and Qualifications:

  • Minimum 4 years’ experience providing technical support for desktop and server level operating systems and applications, networking equipment, and managing multiple clients
  • Strong technical skills supporting Microsoft Server 2016 or newer required
  • Strong working knowledge of Microsoft Active Directory, DNS, and Group Policy
  • Ability to install, configure and troubleshoot Microsoft Windows 10 and MacOS Catalina and newer operating systems
  • Knowledge and experience with virtual environments (AWS, Azure, VMware, Hyper-V)
  • Experience supporting Microsoft Office 365
  • Working knowledge of firewall technologies
  • Ability to troubleshoot computer and peripheral hardware issues
  • Ability to manage outside vendors to resolve client service requests
  • Excellent customer service skills and strong interpersonal communication skills
  • Fluent English language skills with experience providing recommendations to clients
  • Own reliable transportation, have a clean driving record and willing to travel in and around the Washington DC metro area
  • Demonstrated ability to work both independently and as part of a team
  • Demonstrated ability to analyze problems and make decisions
  • Effective multi-tasking skills and ability to succeed in fast-paced work environments
  • Linux knowledge
  • Experience with RMM and ticketing tools such as ConnectWise Automate and ConnectWise Manage

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

  • Medical, Dental and Vision coverage for employee and family
  • 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
  • Health Reimbursement Account (HRA) w/ medical coverage
  • 7 Paid Holidays + 1 Floating Holiday
  • Paid Time Off (PTO)
  • Bonus plans
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Employee Referral Program
  • Dynamic Recognition and Rewards
  • Work with Industry-Leading Talent
  • Promotion and Advancement Tracks

Founded in 1993, MainSpring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.


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Do you have 3-5 years of experience providing technical support for server level operating systems and applications?*
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