Technical Support Engineer

Location: Washington DC Metro Area, DC

Department: Professional Services

Type: Full Time

Min. Experience: Experienced

Technical Support Engineer, DC-VA-MD (Metro Area)

Job Location: DC Metro Area

Type: Fulltime, Mon-Fri

Number of Openings: 1

Start Date: Immediately

Clearance Required: None

MainSpring Inc. is looking for an experienced and forward-thinking Technical Support Engineer to join our team. The position requires a well-rounded individual who can work independently, remotely and at client sites, consulting, implementing, and managing a wide variety of technical solutions. Excellent interpersonal communication and time/project management skills are required. This role is also responsible for the upkeep, configuration, and reliable operation of individual and multi-user computers for both internal and client users. If you are someone who maintains a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues, look no further! 

Primary Roles and Responsibilities:

  • Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses, non-profits, government agencies) on client sites in the DC-VA-MD metro area 
  • Execute and deploy computer solutions 
  • Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support 
  • Respond to service requests submitted to our managed services department 
  • Resolve various server, desktop and network level issues 
  • Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or outages 
  • Consult with clients on network improvements 
  • Deliver on-site support and troubleshooting 
  • Provide Active Directory, backup implementation, firewall installation & configuration, security policy implementation, remote access, wireless 
  • Manage and execute new ProSuite client onboardings 

Job Requirements and Qualifications:

  • Minimum 4 years’ experience providing technical support for desktop and server level operating systems and applications, and managing multiple clients  
  • Microsoft Server 2012 or newer required  
  • Install, configure and troubleshoot Microsoft Windows 8, Windows 10  
  • Ability to install, configure and troubleshoot Microsoft Office  
  • Excellent customer service skills and strong interpersonal communications skills  
  • Knowledge and experience with virtual environments  
  • Experience with Microsoft Office 365  
  • Working knowledge of firewall technologies  
  • Ability to manage outside vendors to resolve client service requests  
  • Ability to troubleshoot computer and peripheral hardware issues  
  • Experience with Active Directory and Microsoft SQL server  
  • Fluent English language skills with experience providing recommendations to clients  
  • Demonstrated ability to work independently and as part of a team  
  • Demonstrated ability to analyze problems and make decisions  
  • Versatility to adapt and research new ideas and methods  
  • Effective multi-tasking skills and ability to succeed in up-tempo work environments  
  • Own vehicle and clean driving record; office based in MD but must be willing to travel throughout DC and VA as well  
  • MacOS Experience 
  • Apple Certification 
  • Linux knowledge 
  • Experience with RMM and ticketing tools such as LabTech and ConnectWise 
  • Experience with installation, configuration and support of advanced network routing and troubleshooting, DNS 
  • Server + 

This position is largely based on working independently at client sites; therefore, excellent interpersonal communication and time management skills are critical for customer satisfaction, as well as individual and the organization’s success.

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

  • Competitive salaries, 401k matching, performance-based merit reviews and bonus programs, including referral bonuses
  • Medical, dental and vision benefits
  • Life insurance policy, STD and LTD 100% paid by MainSpring
  • Paid time off for vacation, personal/sick leave, marriage leave (1 week), maternity and paternity leave (2 weeks), for eligible full-time employees
  • Professional development opportunities, training and certifications when required, computer purchase assistance, tuition reimbursement program
  • Recognition programs, including monthly kudos, Employee of the Quarter and annual presidential awards for MainSpring employees who best represent MainSpring

Founded in 1993, MainSpring is headquartered in Frederick, Md., with offices in Florida, Ohio, Washington and Wisconsin. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

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